Frequently Asked Questions
Everything you need to know about shopping with Mint Velvet.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking link. You can also monitor your delivery status by logging into your account and visiting the 'Order History' section.
What is your return policy?
We offer a 28-day return period from the date of receipt for online orders. Items must be unworn, in their original condition, and with all Mint Velvet tags still attached.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timeframes vary by location and will be calculated at checkout.
How do I care for my Mint Velvet garments?
To maintain the quality of your clothes, please follow the specific care instructions on the internal label of each garment. We recommend professional cleaning for our leather and delicate silk pieces.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer secure checkout via PayPal, Apple Pay, and Klarna for flexible payment options.
Can I change or cancel my order once it's placed?
As we aim to process orders as quickly as possible, we are unable to make changes or cancellations once an order is confirmed. However, you can return any unwanted items for a full refund.