Returns & Exchanges
We want you to love your Mint Velvet purchase, but if something isn't quite right, you can return any unworn items within 28 days of receipt for a full refund. All returns must be in their original condition with tags intact to qualify for processing.
Register Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Securely pack your items in their original packaging, ensuring all original labels and tags are still attached to the garments.
Choose a Courier
Select your preferred return method from our list of trusted carriers and download your prepaid shipping label or QR code.
Receive Your Refund
Once our warehouse team has inspected your return, we will process your refund to your original payment method within 10 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing